Our Customers.

Our customers.

Whether you are a contractor, agency or employer within nuclear we offer friendly, personal and straightforward support.

Our complaint and swift services with quick set-ups allow our customers to work with confidence.

99.7
%
Percentage of accurate payments
5
s
Average call wait time
100
%
Customers who would recommend to a colleague

Testimonials.

We pride ourselves on our customer focus.
We would greatly appreciate it if you could take a few moments to tell us about your experience with Westlakes Umbrella. Providing excellence in customer satisfaction is important to us. We value your feedback every step of the way and use this to help improve our services for the future.

It has been an absolute pleasure dealing with Chloe on every level. There has been no issues with my wage payments and expenses. Everything has been dealt with in a very professional manner with no request or query not responded to. Chloe is truly an asset to the Westlakes family. 

- Construction Manager (NL)

I’ve been using Westlakes Umbrella since the IR35 rules changed in April 2021. The IR35 changes were initially a big worry to me however the team at Westlakes Umbrella are allowing me to make flexible weekly pension payments in order to take full advantage of the salary sacrifice option. This has allowed me to actually benefit from the IR35 changes. My current take home (including pension) is now better than when I was a limited company! I cannot recommend them enough. 

- Senior Quantity Surveyor (JG)

As a recruiter, working with Westlakes Umbrella has added great value to our candidates’ recruitment experience. Their personal approach mirrors the service we try to provide as an agency and their local high street presence means our candidates can benefit from face-to-face consultations.

Business Manager - Daniel Rhodes

Initially about five of my workers decided to switch to Westlakes Umbrella, and they immediately saw the benefits. Wage slips were sent on time and they had peace of mind they were in good hands. Westlakes Umbrella have gave me that time back that I can now invest in getting more people out working.

Recruitment Manager - Andrew Little

Since I have started to get paid through Westlakes Umbrella I am always paid on time and any queries have been dealt with efficiently by Chloe. One of the best umbrella companies I have dealt with.

- Telehandler Driver (TH)

Excellent service, paid every week before 12pm without fail. 100% accuracy and for such a good price! If you are looking for an Umbrella Company due to IR35, I recommend Westlakes Umbrella to anyone.

- Quantity Surveyor

Very happy with service received, payment in my bank by 12pm every Friday, great accuracy and much better than the service received from my previous umbrella company!

- Banksman (RH)

Quick and easy set-up, very professional and efficient service and my account manager Chloe has been exceptional in her correspondence and customer service. Thank you for all your help, I have and would recommend Westlakes Umbrella to any agency staff as it has definitely worked for me!

- Labourer